Shipping & Delivery Policy

At Sagro, we strive to ensure your orders reach you in the best condition and within reasonable timelines, through our trusted logistics partners.

Delivery Timelines

• Local orders: usually delivered within 2–3 working days.
• Outstation orders: within 3–7 working days.
• Remote locations (e.g., Jammu & Kashmir, North East India, Kerala): 5–9 working days.
• Delivery timelines are indicative only and may vary due to factors beyond our control (courier delays, weather conditions, strikes, lockouts, government restrictions or other force majeure events).

Shipping Days

• Orders are dispatched from Monday, Wednesday, Thursday, Friday, Saturday, and Sunday.
• There are no shipments on Tuesdays and Public Holidays.

Order Tracking

• Once your order has been dispatched, you will receive tracking details (courier partner and tracking number).
• Tracking updates may take up to 24 hours to reflect after dispatch.
• In rare cases, delays in tracking updates may occur due to third-party system or network issues.

Customer Responsibilities

By placing an order with Sagro, you confirm that:

• The delivery address and contact information provided are accurate and complete.
• You have checked the product description before placing the order.
• You or an authorized person will be available at the delivery address and reachable by phone at the time of delivery.
• Any extra costs incurred due to incorrect information, failed delivery attempts, or unavailability will be your responsibility.
• Sagro cannot be held responsible for delays, missed deliveries, or additional costs if the customer is unavailable or unreachable at the time of delivery.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you place your order.
• These charges may vary depending on promotions, order value, or delivery location.

Queries

For any shipping or delivery-related queries, please reach us via the Contact Us section on our website with your order details.