Supporting Returns for Our Valued Customers

At Sagro, we strive to provide high-quality products and a seamless shopping experience. While we make every effort to ensure accuracy, we understand that issues may occasionally occur. We support returns only in the following cases:

1. Products damaged during transit
2. Incorrect or wrong product delivered

Conditions for Returning Products

• Return requests must be made within 24 hours of delivery of the product.
• Products must be returned in their original, sealed, and untampered condition, along with the original invoice. Opened/tampered packs are not eligible for return.
• If replacement is not available, refunds will be processed as per our Refund Policy. Refund method may vary depending on payment mode used during purchase.
• All return requests must include clear photographs or an unboxing video showing the damage or discrepancy, along with order details and product name. A clear unboxing video is strongly recommended, as it may result in faster approval.
• Shipment Packaging Instructions:
  • Customers must place the product in the same corrugated box in which it was originally delivered if the box is intact and suitable for shipment.
  • If the original box is not usable, customers are required to pack the product in a similar sturdy corrugated box to prevent damage in transit.
  • The box must be kept unsealed so that the delivery partner can verify the contents at the time of pickup.
  • Failure to follow packaging instructions may result in rejection of the return request.
• Once a return request is received with all mandatory details, Sagro team will conduct an internal review and verification process. If the claim is validated, a shipment collection will be arranged. If the submitted details are incomplete or unsatisfactory, the return request may be rejected at our discretion. The final decision on return eligibility rests solely with Sagro.

How to Request a Return or Refund

If you experience any of the above issues, please reach out via the Contact Us section on our website and provide:

• Order details
• Product name
• Clear Photographs or an unboxing video showing the damage or discrepancy. Clear unboxing video is highly recommended.

Refund or Replacement

• Once approved, a replacement or refund will be arranged.
• Refunds will be processed as store credit or original payment reversal, depending on the situation under the sole discretion of Sagro.
• For online payments, refunds will be initiated within 5 working days of approval and reflected as per your payment gateway timelines.
• For Cash on Delivery (COD) orders, bank details may be required to process refunds.

Order Accuracy & Customer Responsibility

By placing an order with Sagro, you confirm that:

• Delivery address and contact information provided are accurate and complete.
• You have checked the product description, terms & conditions, and polices thoroughly, and agreed to all of them before placing the order.
• Any extra costs due to incorrect information provided by you will be your responsibility.
• Customer must be available at the delivery address and reachable by the delivery partner to receive the product.
• Sagro cannot be held responsible for delays, missed deliveries, or additional costs if the customer is unavailable or unreachable at the time of delivery.

Cancellation Policy

• Orders can be cancelled only until a delivery partner is assigned to the order.
• In most cases, delivery partners are assigned within 15 minutes to 1 hour of order placement. During peak times or dispatch cut-off windows, assignment may happen within just a few minutes to ensure timely delivery.
• We will always try our best to facilitate cancellations before dispatch, but please note that once a delivery partner is assigned, cancellations cannot be guaranteed.
• If you wish to cancel an order due to a mistake, change of mind, or any other reason, please do so immediately after placing the order and before a delivery partner is assigned.

Cash on Delivery (COD) Policy

• COD orders may attract a nominal convenience fee (e.g., ₹100), payable at the time of placing the order.
• COD convenience fee is non-refundable in case of order cancellation after dispatch, rejection at delivery, customer unavailability to collect the order at the delivery location, or failure to respond to delivery partner calls.